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Dealing With Difficult People PDF Print E-mail

10 Tips for Dealing With Difficult People


"The disease of me often results in the defeat of us." Pat Riley of NBA fame

Do you know any difficult people? Ever worked or lived with a difficult person? If you answered no to both quetions, you're probably not gettin' out much! Seriously though, sooner or later we're all in the position of dealing with difficult people. Whether we're managing difficult employees, or dealing with a tiresome co-worker. Here are 10 easy tips you can put into practice immediately for dealing with difficult people.

1) Accept, change, or reject: Know that ultimately you only have three choices in a difficult situation, and when dealing with difficult people: A) Accept the situation knowing it may never change. B) Attempt to change your relationship with them by first changing how you perceive them, and how you react. C) Reject. In other words, if the situation with this difficult person is really affecting your well-being, it may be time to reject the situation and move on.

2) Don't lose emotional control. When dealing with difficult people like antagonists, who purposely press your buttons, it's imperative to stay calm. These folks are purposely trying to rattle your cage and ruffle your feathers. Don't give them the reaction they're trying to elicit from you.

3) Think before you speak. Once those words are out they're pretty hard to take back. And most likely, you have to live or work with these difficult people every day.

4) Listen more, talk less. Let them vent – within reason. Listening is the number one tool in communication, especially when dealing with difficult people. You know people who just need to vent. Often, once you've let them vent, they're more likely to listen to you because they've gotten it all out of their system.

5) Step back and analyze the situation from an outside perspective. When we're less emotionally involved and cool our jets, the answers come for how to effectively deal with these difficult people.

6) Write in a journal. Keep a pad of paper and a pen in your car. Whenever you're afraid you might say something you'd regret, go to your car and write out everything you'd like to say but never could. Writing is a cathartic, physical way of getting it out of your system. When you arrive home, tear it up or burn it. You wouldn't want them to find it and become MORE difficult!

7) Consider taking a seminar on dealing with difficult people. Practicing effective conflict-resolution skills is important both in the business world and in your personal life. Success is determined not just by what you know, or who you know, but by how well you get along with others.

8) If you're a manager, supervisor or team leader, consider training everyone in conflict-resolution. One of the main reasons teams fail is because the people on the team don't like each other. It's not necessarily the whole team. All it takes is a conflict between two people. And if they're not trained effectively in communication and conflict-resolution skills, they start focusing more on personalities than on completing projects.

9) In dealing with difficult people, sometimes you get what you give. Swallow your pride and give sincere, warranted appreciation to these difficult people when they deserve it. Sometimes difficult people are difficult because they feel under appreciated.

10) Choose your battles. Would you rather be right or would you rather be happy? There are times when you won't get your way. Let it go. Know when to speak up and when to move on when dealing with difficult people.

"Part of the happiness of life consists not in fighting battles, but in avoiding them. A masterly retreat is in itself a victory." Norman Vincent Peale


Colleen Kettenhofen is a speaker, workplace expert, & co-author of "The Masters of Success," as featured on the Today Show, along with Ken Blanchard and Jack Canfield. For free articles, e-newsletter, or to order the book visit http://www.ColleenSpeaks.com Topics: leadership, managing people, difficult people, public speaking. Colleen is available for keynotes, breakout sessions and seminars.
http://www.ColleenSpeaks.com
Auto Accident Reporting PDF Print E-mail

If you have been in a car accident, you must immediately file a report to your insurance company. Accidents have been increasing but some people do not have enough knowledge on how to deal with these cases the right way. You may have encountered an accident or you may just be part of the accident. Either way, you should know what to do after the accident has happened.

If you witnessed a car accident, the first thing you should do is to seek aid for the injured. After the ambulance has arrived or first aid has been provided, you should call the police and state what happened. You should answer all questions given by the police officer. Make sure that your answers are correct because the details given are written on a report, which will be used for assessing the case. All information given to the police officer must be accurate so that the fault will not be used against you.

In making a report, make sure that you don’t change your statements after every court proceeding or investigation. The police officer may ask you questions about the case repeatedly. Make sure that you don’t change your statements because it will not match with the previous story. You can do this simply by telling the truth.

Also make sure that you don’t leave out any information.

If a police officer is not present, you can take down important details yourself so you will not forget it later. When the police officer is present, you can present your notes and report and he will further investigate. In making your report, you should include the specific time, location, area, position and you can also ask for witnesses to back up the accident scene.

People in the accident area may be very curious about what happened. If they ask for information, you should not share it with them especially your notes. You must first present it to the police so that the information is safe. If you spread the information, there might be inaccurate reports and some people might disseminate wrong information which will make the case puzzling.

Make sure that you stay on the scene after the accident has happened. If you leave the scene, there might be complications that will make the case very confusing. If you have been involved in a hit and run, try and get down the license number of the other vehicle.

If you have a camera with you or a camera cell phone, take some photos of the accident. This can provide strong proof and evidence which can be very helpful.

If you have a car accident, you need to know how to deal with it so you can make a report completely and have all required information for both the police and your insurance company.

About The Author: Daniel Richards has an interest in Cars, Autos & Vehicles. To access more articles on filing reports for car accidents http://www.itcaraccident.com or for additional information and resources visit this car accident http://www.jwcaraccident.info related website.

Hybrid Cars PDF Print E-mail

Hybrid cars have been getting a lot of buzz the last three or four years, and now with the soaring cost of oil and gasoline, hybrids are expected to get hotter than ever. Here are some Questions and Answers about hybrids.

1. What is a hybrid car?

A vehicle is a hybrid when it combines two or more sources of power. Hybrid cars almost always have a gasoline engine and an auxiliary electric motor system that runs off rechargeable batteries.

We normally assume that the point of hybridization is to save fuel, and that is definitely the case with most of the smaller compacts and sedans. But in fact some of the more upscale hybrid models are more concerned with boosting power and "performance" without the usual loss in fuel efficiency.

2. Do you have to plug your hybrid in at night?

You may assume because a hybrid car runs part of the time off its battery pack, that it is necessary to plug it in at night and recharge the batteries (like a golf cart!). But this is almost never the case. Hybrid cars recharge their batteries "on the fly" by making use of unused energy which is normally wasted during normal driving.

For instance, most have a system that captures some of the energy used while applying the brakes, and converts it to electrical energy to charge the battery. This is called "regenerative braking".

If hybrids had larger battery packs that you could plug into the electricity grid, they would be able to transfer more of the vehicle's power requirements over to the electric motor(s), and use even less gasoline. But most auto makers have been unwilling to go this route, arguing that today's batteries could not take the extra load and more extensive usage.

3. Do you have to replace the batteries?

The short answer is No. Hybrid batteries typically have an 80,000 - 100,000 mile warranty. The U.S. Department of Energy tested them to 160,000 miles and stopped testing because they still performed almost like they were brand new. Some taxi drivers have gone more than 200,000 miles in a Toyota Prius without battery problems.

In any event, since hybrid battery packs have hundreds of cells, individual cells or modules could be replaced if there was a problem.

The best way to keep nickel metal hydride batteries performing at their peak is to keep their charge between 40% and 60% -- never fully charged and never fully drained to zero power.

4. How long have hybrids been around?

Alternatives to the ICE (internal combustion engine) in automobiles have been around since at least 1900. The first patent for a gasoline-electric hybrid vehicle was filed in 1905. Alternative fuel sources were wiped out as a result of two things. First was the development of the electric self-starter (in 1913) that made gasoline driven cars much easier to start.

The second development was the advent of the age of cheap oil that started around the time of the first World War. This completely removed the economic incentive to look for alternative fuel sources. This is only starting to change now, 80 years later.

5. Are hybrids expensive to purchase?

In January, 2006, there were 10 different hybrid models available from $19,000 to $53,000. The most popular models -- the Insight, Civic, and Prius -- are less than $30,000. According to auto maker announcements there should be more than 50 models available by 2010. As sales and production increase the prices should not be significantly more than for standard ICE models.

Even with the slightly higher average cost for a hybrid -- usually around $3,000 -- these additional initial costs can be offset by federal and state tax incentives, lower maintenance costs, and exceptionally strong resale values.

6. Are hybrids small and underpowered?

Initial hybrid models emphasized fuel economy, so were much lighter vehicles, and had smaller engines. The objective was to offset the loss of power in the ICE with additional power from the electric motor. This would result in essentially the same level of power while burning less fuel.

But this principle does not have to result in underpowered vehicles. In fact the Lexus Rx400h and Toyota Highlander Hybrid both have a 270 horsepower power system. And the Lexus GS 450h hybrid sedan is expected to have more than 300 horsepower and go 0-to-60 in less than six seconds. Taking the quest for hybrid power even further, the Toyota Volta concept venicle has a 408 hp power plant.

7. What is the main reason people buy hybrid vehicles?

Saving money on fuel is the first thing most buyers think of. But, in fact, the amount saved on fuel over the life of the vehicle may not equal the extra purchase cost of the hybrid.

There are obviously other factors at play in the gradually building popularity of hybrids. Some people want to make a "green" statement, others simply want to be the first on the block with a new and promising technology.

8. Will hybrid technology save the environment?

There's no doubt about it. Hybrids are becoming more popular. In the past five years hybrid sales in the U.S. have grown 2000 percent. Sales in 2000 were 9,500, and by the end of 2005 had grown to over 200,000.

But even this larger number is just 1.2% of the 17 million new cars sold last year. If every hybrid gave double the current fuel economy, from an average of 20 mpg to, say, 40 mpg, that would save roughly 100,000 gallons of gasoline a day. But that amount pales in comparison to the total daily gasoline consumption in the U.S. -- 400 million gallons! The savings of 100,000 gallons would bring that number all the way down to ... 399,900,000 gallons.

Not very significant. Obviously governments and auto makers will have to start getting very serious about hybrid technology before it will make a significant difference.

9. Does that mean hybrid technology is only a fad?

No it does not. Because the only way towards a sustainable future is to find a combination of fuels that will reduce our almost total dependence on oil. Hydrogen fueled vehicles will be part of that future, as will fuel cells, diesel, and alternative fuels such as ethanol.

But what is almost certain is that every promising solution will involve some kind of hybrid combination of technologies. So today's hybrid vehicles are an important and necessary step towards a much more promising and sustainable future.

About The Author: Rick Hendershot does website promotion. Get 100 Links a Month at http://www.linknet-promotions.com/linknet-news.com | California Traffic School - http://www.trafficinteractive.com | Freesms in deutsche handynetze versenden - http://www.sms2website.de

Procrastination PDF Print E-mail

How do you define procrastination? For many people procrastination is something that they associate and identify themselves with far too easily. The challenge is that once you identify with a behavior (positive and negative) it becomes part of who you are and your experiences and actions are filtered through this identity.

We can define procrastination as "task aversion" which is the irrational delay of an intended course of action. Translated from the original Latin meaning, procrastination quite literally means ‘in favor of tomorrow’. As human beings we are always pursuing ways of being better off – everything we do, we do with a positive intent. Although procrastination seems to contradict this fact, it actually illustrates a very important point. What we do, or fail to do, is not purely the result of our conscious choices, but often the result of factors we are not aware of consciously. When you procrastinate, at some level of your unconscious thinking, you believe that taking the action will leave you worse off than actually taking the action.

To change this negative tendency, you need to do two things. Firstly you must remove the association and ‘attachments’ that you might have with procrastination. Realize that you are NOT a procrastinator. Although you might procrastinate at times, you cannot afford to limit yourself by defining yourself by your behavior. Secondly, you must redefine procrastination in such a way that it will motivate and empower you instead of limiting you.

The way we define things for ourselves will determine the way we interact with it. If you see procrastination as a chronic problem that you were born with, then it is likely that you will struggle with it all your life. If you define procrastination as a bad habit that you need to deal with at some point in the future, then it will control you. If you see procrastination as something you cannot overcome then you will probably be right.

If you define procrastination as a negative tendency that you choose to put aside, then you will be empowered to take action despite procrastinating. Whether you CAN do something is rarely the result of your ability. It’s almost always a case of motivation. Motivation is nothing but an inner drive that compels you to action, and gaining leverage on yourself is a powerful way to find the necessary motivation.

There is a definition of procrastination that can do just that. I choose to define procrastination as the thief of time. When you think about it you will realize just how true it is because procrastination is what keeps you immobilized and stuck in inaction. Time is your most valuable and your most precious asset. People go to extreme measures to protect their money and their possessions, but do very little to ‘protect’ their time – the one thing that money can never buy. Learning to value your time, is a powerful strategy for overcoming procrastination and getting the most out of your life. When you value something you will look after it and protect it.

Your time is limited. Have you ever wondered how many days you have in your lifetime? At first blush you might guess that it is a hundred thousand or even a million. In fact, if you grow to be 70 years old your entire lifetime will only have 25 550 days. If you are 30 now, then you’ve only got another 260 000 hours left – and a third of this will be spent sleeping.

You have just as much time as Bill Gates, Mother Theresa, Steve Jobs, Oprah Winfrey or any other person on this planet. The only difference is in the way you use your time. Don’t allow procrastination to steal your most precious asset.

Instead, see procrastination as a call to action. It is likely that what you are procrastinating about is something that you ‘must’ do. See, what we don’t do and what we don’t face controls us. But when you face it and you do it, you liberate yourself and it no longer has any control over you. If you have this sense of urgency and awareness that your time is precious, then you won’t allow the thief of time to hold you down. What you get out of yourself does not rely on your ability. It relies on how much of your resources you can get access to and this is almost exclusively a psychological exercise. By changing how you define procrastination for yourself you can start to change this internal conversation and empower yourself to take action and make things happen.

About The Author: Deon Du Plessis from http://overcoming-procrastination.com is a former chronic procrastinator who never managed to get anything done. He now teaches some of the most powerful strategies for overcoming procrastination in A Course Of Action, a FREE online course. You can enroll at http://www.selfimprovement-gym.com

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